Nice to lay off about 5% of its workforce - hundreds of employees in Israel and worldwide to go

In depth

According to Calcalist, the cut comes against the backdrop of upheaval in the customer service market following the AI revolution. According to N12, Nice justifies the move by the need to "provide a response to customers implementing artificial intelligence solutions for customer experience at an enterprise scale," and over the past 12 months the stock lost 17%. According to Globes, in July CEO Scott Russell stated that there is no intention to lay off employees in Israel.