Half a Million Israelis Dissatisfied with National Insurance Institute

In depth

Central Bureau of Statistics data on applicants to the National Insurance Institute show that 27% of them are not satisfied with the service, about 507 thousand people. 33% cited waiting times, and 22% did not receive accurate information.

According to Arutz Sheva, waiting times, operating hours and staffing levels have drawn criticism. According to Ice, 21% of applicants were not satisfied with the attitude of the staff.

According to Bizportal, in welfare offices as well, more than a third of applicants reported that the service did not help them solve their problem. According to Arutz Sheva, the overall satisfaction rate rose from 63% to 72% within a decade.